Warranty, Return and Exchange Information RETURNS AND EXCHANGES can be made up to 45 days. There are NO Returns on 2nds! WARRANTY!! Heated Liners are warranted to be free from defects in materials and workmanship for a period of One year. Manufacturing defects in the wires are guaranteed for the life of the garment. Warranty Information Heat-trollers If a VERSION XTREME Heat-troller (ALL OTHER VERSIONS ARE WAY OUT OF WARRANTEE) fails due to faulty parts, design or manufacturing within 3 YEARS of your purchase we WILL replace or fix it. All warranties will be voided IF the following guidelines are not followed: * Do not cut off the plugs, Ring connectors or CUT ANYTHING! * Only use the battery harness, cigarette plug adaptor, or BMW power port adaptor provided to power your Heat-troller! Attempting to use a home-made BMW or cigarette plug adaptor or Fuse Blocks will void the warranty. * The Heat-troller should be installed in accordance with the enclosed instructions. We are not responsible for units damaged by incorrect installation, improper use or shorts in the clothing made by others. For all warranty replacement, contact us directly by sending an e-mail to info@warmnsafe.com. If e-mail is not available, call +1(702)357-8664.